Compare courier services, set up delivery zones, and manage customer expectations.
Shipping can make or break your online store. In Kenya, you have several reliable options depending on your budget and delivery speed needs.
Popular courier services
G4S: Nationwide coverage, reliable tracking, and competitive rates for parcels under 5kg.
Speedaf: Fast delivery within Nairobi and major towns. Great for same-day and next-day delivery.
Sendy: On-demand delivery via motorcycle or van. Perfect for bulky items or urgent orders.
Posta Kenya: The most affordable option for upcountry deliveries. Best for non-urgent orders.
Setting up delivery zones
In your Whimsy admin, go to Shipping and create zones based on counties. Charge higher fees for distant regions and offer free shipping for local orders above a certain amount.
Managing expectations
Be clear about delivery times on your product pages. Under-promise and over-deliver — customers remember when you exceed expectations.